RETURN / EXCHANGE POLICY

Thank you for visiting 24hours.pk where we are engaged in providing you with a pleasurable shopping experience, day in and day out. In case of a refund or exchange, we offer our customers a ‘Refund and/or Exchange Policy’ within three (03) days of delivery.

In order to acquire a refund and/or exchange you are requested to write to our support team at info@24hours.pk. Subsequently you may also use our ‘Lodge a Complaint’ page on the website.

Just select ‘Claim’ from the options and place a request to initiate the process.

Logistics personnel will collect the product from your doorstep and the customer will not be in any way charged additional for a refund and/or exchange.

In case of product loss or product damage of any sorts, the company will not be liable to provide with a refund and/or exchange. However a refund is acceptable only when the product returned is devoid of any damage and is intact in its totality.

FEATURES OF REFUND AND EXCHANGE POLICY

• Please note an exchange on the account of a mismatch or fault is dependent on availability of stock. This exchange without any additional charges.
• An exchange can only take place once our Quality Control (QC) personnel have completed and reported due inspection.
• Please note,24hours.pk does not offer refund and/or exchange on undergarments, shape wear products (men and women), wrist watches, mobile phones and other electronic items.
• In order to claim warranty on our selection of electronic items that bear manufacturer’s warranty, kindly contact vendor/manufacturer/authorized dealer directly.